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Book Abstract
This book provides the tools to develop a framework for process management and on-going process improvemen and to create a
powerful, unifying view of how a business works as a system. This understanding can break down organizational
barriers and develop much higher levels of cross-functional synergy, creating dramatic improvements across the entire business.
The methodology and tools in this book are applicable to any organization in any industry that is interested in developing
a truly integrated systems approach to management. The book is specifically based on Microsoft Visio, the most widely
used graphics application in the world, and the ProcessMaps tool has been designed to extend the capabilities of Microsoft
Visio for enterprise-level process mapping. The CD that accompanies this book includes a number of computer-based training
lessons with videos to help you learn how to implement these tools very quickly and easily. Included on a separate CD is a
60 day evaluation version of Microsoft Visio.
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